REFUND POLICY

 

Thank you for shopping with BB CAR PARTS. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please read our refund policy below to understand your options.

  •  Eligibility for Refunds We accept refunds on products under the following conditions:
    • The product is unused, unopened, and in its original packaging.
    • The refund request is made within 5-7 days from the date of delivery.
    • The product is returned with a valid receipt or proof of purchase.
  •  Non-Refundable Items Some items are non-refundable, including:
    • Products that have been used, installed, or damaged.
    • Custom-made or special-order items.
    • Clearance or sale items.
  •  Refund Process To initiate a refund, please contact our customer service team at support@bbcarparts.com.au with your order number and reason for the refund request. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a credit will automatically be applied to your original method of payment within 3-5 business days.
  •  Return Shipping Customers are responsible for the cost of return shipping unless the item is faulty or incorrect. We recommend using a trackable shipping service to ensure the return is received safely.
  •  Exchanges If you wish to exchange an item for a different product, please contact us at support@bbcarparts.com.au. We will guide you through the process of returning the original item and placing a new order.
  •  Faulty or Damaged Items If your product arrives damaged or is defective, please notify us immediately at [Email Address] with photos of the issue. We will arrange for a replacement or refund at no extra charge.
  •  Changes to Refund Policy We reserve the right to amend this refund policy at any time. Any updates will be posted on this page. Please review this page periodically for any changes.
  •  Contact Us If you have any questions or concerns about your refund, please contact our customer service team at support@bbcarparts.com.au or [Phone Number].

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